Student Support Services
Career Guidance and Counseling Services
A full range of counseling services is offered to students including orientation to college programs and services, college placement tests, career counseling, personal counseling and student rights advocacy. Counselors are available in the Student Services & Administration Building on a walk-in or appointment basis. Counselor hours are posted in the Student Services & Administration Building.
Students who have applied for admission or who are planning to enroll for the first time are encouraged to contact a counselor for educational and/or career and technical education guidance services. Students are provided with information regarding admissions procedures, placement testing requirements, instructional programs, and other services. Those who are undecided about career goals or objectives are provided with career guidance services, which may include assessment of interests and aptitudes and exploration of career fields.
College’s English and Mathematics Placement Test
Effective October 2016, ACCUPLACER replaced COMPASS as the college’s placement test. Placement test results are valid for two (2) years. While placement testing is not mandatory for admission to the College, it is required for enrollment in English and Mathematics courses, which are required early in all programs. Under GCC’s new CLYMER (Classroom Learning Yields Math & English Readiness) program, a recent (within two years) GDOE high school graduate who has earned a minimum GPA of 3.2 and taken higher level math or senior English courses can enroll into college-level math and English courses without taking a placement exam. Learn more about CLYMER at www.guamcc.edu under Admissions. Students can schedule their test online after making payment by visiting www.guamcc.edu and clicking on Placement Test under Admissions tab. The College reserves the right to require students to be re-evaluated using its placement test at any time.
Career Information and Guidance
Information, materials, and counselor assistance are available to students who need help in career educational planning and to learn about their interests, abilities, goals and values. Computer-assisted career search programs and information on schools and colleges that provide additional training for occupations are also available.
Personal/Social Counseling Services
Counselors provide personal growth and development counseling. Students experiencing adjustment problems, stress, anxiety, difficulties in relationships with others, or other symptoms of emotional distress may receive individual counseling on an appointment basis, or in some cases be referred to services in the community. College counselors are trained professionals, and all information related to the person receiving counseling is confidential and may be released only with the written permission of the student.
Student Rights Advocacy
The counseling staff is responsible for promoting the welfare of students and assisting them in the protection of their basic human rights. Counselors will, when requested, take an active role in advising students of their rights to privacy, freedom of expression and viewpoints, freedom of the press, and rights to due process. Counselors will assist in mediation of disputes and grievances and act as the advocate of the student. Related policies and procedures are found in the GCC Student Handbook.
Academic Advising at the College is a process that assists students in clarifying their life and career goals as they develop their educational plan. Since academic advising is also a decision-making process, the ongoing communication is the responsibility of both the student and his/her advisor.
Academic Advising goes beyond requirements and registration. It is an educational and career plan developed between the student and the advisor.
Guam Community College partners with its students to succeed. This is reflected in the following activities:
- Assisting students in clarifying, articulating, and attaining academic and life goals;
- Facilitating each student’s academic adjustment to the campus;
- Educating students to assess academic progress and develop appropriate educational plans;
- Explaining and clarifying graduation requirements and academic rules and regulations;
- Serving as advocates and mediators for students; and
- Referring students to appropriate departments or programs to meet student needs.
- The student is expected to meet with his/her academic advisor regularly to plan an academic program and review achievement.
Advisor assignments are made in accordance with the student’s program of study and are intended to be continuous throughout the student’s college career. Additional information may be obtained from the Admissions and Registration Office, Student Services & Administration Building, 1st. floor.
The Health Services Center is staffed by one full-time registered nurse, one licensed practical nurse and an administrative assistant. Students and employees of the college may utilize its services.
The services available at the Health Services Center are:
- basic first aid for injuries and medical conditions that occur during school time;
- assessment and nursing management of chronic health problems based on the client’s physician-prescribed therapeutic regimen;*
- annual screening of employees for tuberculosis (TB) as required by law;
- screening of students for TB in compliance with public law and school policy;
- administration of TB skin test;
- immunization program;*
- immunization audit in compliance with public law and school policy;
- Brief Tobacco Intervention program;
- screening of height & weight, blood pressure, vision, and pediculosis;*
- pregnancy testing and prenatal follow-up;*
- advocacy for persons with disabilities;
- referral services on health management; and
- counseling on health and health-related issues.
*Services are rendered upon availability of staff and resources.
The health requirements for students include:
- TB clearance within (1) year prior to school registration. For any individual entering from an area other than the U.S. states or territories, Public Law 22-130 requires that tuberculosis test must be conducted within 6 months prior to enrollment. Those with positive test results must obtain medical evaluation from their private medical clinic first and then proceed to the TB Section of the Department of Public Health & Social Services for clearance;
- Measles, Mumps, Rubella (MMR) - Students must at least have one dose on or after their first birthday. Guam Immunization Protocol indicates that it is strongly recommended that individuals born in or after 1957 receive two doses of MMR, if they never had measles (physician-diagnosed), or if they do not have confirmed laboratory evidence of measles immunity. Those born prior to 1957 are exempted from the MMR requirement;
- Tetanus & Diptheria (TD) received within the last 10 years;
- Oral Polio Vaccine (OPV) for students below 18 years of age; and
- Properly completed Emergency and Health Information form.
Note: Students whose choice of study will place them at risk with the exposure to blood-borne pathogens are advised to follow further instructions by their respective program advisor regarding other health requirements such as hepatitis B vaccine and physical examination.
The College reserves the right to control parking and the flow of traffic on its campus. Accessible parking for students with disabilities is clearly marked and available in front of the Student Support Services, Building B, Building E, the North Parking Lot, by Building 500, and in front of the Student Services & Administration Building. Improperly parked vehicles may be towed away at the owner’s expense. The College will not be responsible for any damage done to any vehicle parked on campus. The College does provide security services throughout the campus.
Food service on campus is offered during the Fall and Spring semesters through local vendors Monday - Friday beginning at 7:30 a.m. The concessions are closed on Saturdays, Sundays and holidays. Visit mygcc.guamcc.edu for more information.
The Bookstore is located in the Foundation Building 6000. The Bookstore is located in room 6104. The Bookstore is open Monday through Friday from 9:00 a.m. to 3:00 p.m. and closed on weekends and holidays. You may contact the Bookstore at 735-6018 or via e-mail at email@example.com. Special bookstore hours are set during the registration period and posted online at MyGCC.
Student I.D. Cards
Students are expected to have a GCC I.D. card on their possession at all times. All students are required to present an I.D. to access services at computer labs, library, Bookstore and Health Services Center, to name a few.
Center for Student Involvement
The Center for Student Involvement (CSI) oversees an array of student activities, such as the New Student Orientation, Leadership Development, Service-Learning, Student Governance, and Student Organizations. Each of these initiatives is guided by the belief that students must become intentionally involved in campus programs and activities in order to become fully prepared for the workplace and for other life commitments as well. CSI assists students and student organizations in planning and implementing programs, activities and events, and plans and implements campus-wide programs to address the needs and interests of GCC’s students. It also ensures that student organizations and the Council-on Postsecondary Student Affairs (COPSA) achieve success in all their extra-curricular activities.
The CSI initiatives are also designed to foster in students a sense of voice, empowerment and responsibility to the campus community.
New Student Orientation
A New Student Orientation program has been created to assist new students to the Guam Community College with learning about the many resources and opportunities that are available to help them succeed and achieve their academic and career goals
Leadership Development assists students in realizing their leadership potential. Involvement, training and development opportunities are offered at individual and organizational levels tailored to fit the unique leadership needs of interested students.
Service-Learning is a way of teaching and learning that engages all learners in hands-on academic projects in the community to meet learning outcomes and strengthen communities. Students who are civically engaged in their learning are better able to connect classroom learning with real life situations through participation in community service projects.
The Council-on Postsecondary Student Affairs (COPSA) is the official representative body for student governance. COPSA plans student activities, approves student organization budgets and ensures that the College fully considers the needs and interests of students in its decisions and offerings.
- The Administrative Professionals Society (APS) builds office knowledge and expertise by providing valuable learning opportunities in technology, communication, and professional skills to meet the needs of the individual and the community.
- The Adult High School Student Organization (AHSSO) represents all officially registered Adult High School students and serves as a voice to COPSA in submitting student issues, problems and concerns for the Adult High School students.
- The American Association of University Women (AAUW) Student Chapter, GCC advances the equity for women and girls through advocacy, education, philanthropy and/or research.
- The Association of Junior Accountants (AJA) fosters the growth of the accounting and finance communities in Guam Community College (GCC) and aids organizations associated with these communities.
- The Collegiate DECA furthers the understanding and practice of the principles of marketing within the business community and generates revenue for scholarships for marketing students.
- The Digital Arts Society (DAS) brings together students interested in the digital arts to assist in their growth and development, building their leadership skills through experiences in social, economic, educational and community activities relative to the field of visual communications.
- The EcoWarriors raises awareness and educates the community on sustainability issues including recycling, energy management, and conservation of natural resources.
- The Education Student Organization (ESO) serves to support students seeking a degree under the Education Department, including students studying Early Childhood Education, Education and Sign Language Interpreting.
- The Hospitality and Tourism Society (HOSTS) promotes tourism on campus, the community at large and other areas outside of Guam.
- The Japan Club promotes the language and culture of Japan through a variety of activities to educate and entertain the campus community.
- The Math Club promotes interest, understanding, and knowledge of the mathematical world throughout the college and the local community.
- The Medical Assistant Student Organization (MASO) enables medical assisting students to enhance and demonstrate the knowledge, skills, and professionalism required by employers and patients.
- The Pacific Islands Students Organization (PISO) provides support for newly enrolled students in their efforts to assimilate into the College and community environments.
- The Phi Theta Kappa International Honor Society (Beta Beta Xi Chapter) promotes scholarship, the development of leadership and service, and the cultivation of fellowship.
- The Practical Nursing Student Association (PNSA) provides support and leadership opportunities to undergraduate nursing students throughout the nursing program.
- The Science Club promotes interest, understanding, and knowledge of the scientific world throughout the college and the local community.
- The Social Justice Society (SJS) facilitates networking and career building activities in order to create a more cohesive and professional student community.
- The Society of Management Industry Leaders for Excellence (SMILE) supports all students seeking a business degree, teaches members how to be socially aware, and provides service to the community.
- The Sports and Recreation Club (SPARC) furthers a common interest in physical activities through competition, instruction, participation, or performance.
- The Talent Club increases student morale and school pride by showcasing student talent in various performing arts.
- The Veterans Club provides a network of support among student veterans and promotes an understanding of student veteran issues.
Student Complaint Procedure
A complaint covers any concern or issue regarding employees (faculty, support staff, and administrators) or visitors on campus about a matter related to a student’s educational experience with GCC that is not academic in nature. Examples of non-academic concerns or issues could include: perceptions and/or allegations of discrimination based on color, age, sex (to include sexual harassment and sexual/gender orientation), national origin, race, religion, political affiliation or disability condition; other forms of harassment; disruptive, threatening, or violent behavior; conduct associated with drugs and/or alcohol; and violations of other College Board policies and/or administrative regulations/directives that do not have specified procedures in place. The use of this procedure does not apply to student disciplinary actions outlined in the GCC Postsecondary Handbook and other issues, which are covered under separate Board policies and Administrative Regulations that have specific procedures in place. In the above instances, the Associate Dean responsible for overseeing Student Support Services or designee shall inform the student of the correct procedure to follow for the former and/or refer the student to the College official through whom the request should be addressed for the latter. Complaints against employees alleging forms of misconduct described in the GCC Code of Ethics (Policy 470) shall be referred to the Human Resources Administrator, and if appropriate, the Committee on Faculty Ethics.
Whenever reasonably possible, a student who encounters a non-academic problem is encouraged to seek an informal resolution of the matter directly with the College employee or visitor. If the attempt to reach an informal resolution is not successful or if an informal resolution is not advisable, then the concern or issue can be filed at the Student Support Services Office during regular office hours in order to implement the following steps of the Formal Complaint Procedure:
Step One - Initiating a Complaint
A) Complaint Initiation: The student has ten (10) working days from the date of the incident to file the complaint, utilizing the GCC Complaint Form, to the Student Support Services Office. All supporting documentation must be submitted with the GCC Complaint Form.
B) Notification of Charge: Within five (5) working days, the School of Technology & Student Services (TSS) Associate Dean who oversees the Student Support Services Office (or designee) will begin the investigation and will meet with the person to whom the complaint is addressed (respondent) to inform the respondent(s) that a student has filed a formal complaint.
Step Two - Informal Resolution:
The TSS Associate Dean or designee will verify if the student and the respondent met earlier in an attempt to informally resolve the matter. If not, and if the student complainant agrees, within five (5) working days, the TSS Associate Dean or designee will attempt to schedule the meeting to allow for an opportunity for an informal resolution between the student and the respondent.
If a satisfactory resolution is reached through the informal meeting between the student and the respondent, both the student and the respondent shall sign or acknowledge receipt via GCC email of the written summary that verifies the resolution of the complaint.
If the student finds the response/resolution through the informal meeting is unsatisfactory, the student may submit a written notice of his/her dissatisfaction to the TSS Associate Dean or designee, within three (3) working days and request to proceed to Step Three.
If the student expresses concerns with scheduling an informal meeting with the respondent that is determined by the TSS Associate Dean or designee to be a valid concern; the student may submit a written notice to the TSS Associate Dean or designee to proceed to Step Three.
For contract employees or campus visitors:
1) If the student finds the response/resolution through the informal meeting is satisfactory, the TSS Associate Dean will prepare a written response of the resolution of the complaint to the student within three (3) calendar days. A copy will be forwarded to the affected GCC contract employee or campus visitor via email. A copy will also be filed with the original GCC Complaint Form.
2) If the student finds the response/resolution through the informal meeting is unsatisfactory, the student may submit a written notice of his/her dissatisfaction to the TSS Associate Dean or designee within three (3) calendar days. The TSS Associate Dean or designee will then schedule a meeting with the student and the respondent in an attempt to resolve the complaint.
3) If the student is still dissatisfied with the attempted resolution, the student may submit a written notice to the TSS Associate Dean or designee to proceed to Step Four.
Step Three - Formal Resolution:
A) Additional Attempt to Resolve: If a resolution is not reached at Step Two or the nature of the complaint is determined to require more than a resolution between the student and the respondent, the TSS Associate Dean or designee will:
1. Implement one of the following:
a. For faculty members: refer the student and the faculty member to the faculty member’s Dean. Within three (3) working days, the Dean will meet with the faculty member and the student in an attempt to resolve the complaint; OR
b. For other College employees: refer the student and the employee to the appropriate supervisor. Within three (3) working days, the supervisor will meet with the College employee and the student in an attempt to resolve the complaint;
2. Prepare a written statement summarizing the actions taken prior to the referral and submit this written summary along with a copy of the GCC Complaint Form to the appropriate Dean/supervisor.
B) Resolution Reached during Step Three with the appropriate Dean/Supervisor/TSS Associate Dean or designee:
For Step Three 1a & 1b above:
The appropriate Dean/Supervisor will prepare a written response of the resolution of the complaint to the student within four (4) working days. A copy will be forwarded to the affected GCC employee within five (5) working days. A copy will also be provided to the TSS Associate Dean or designee to file with the original GCC Complaint Form.
C) Resolution Not Reached during Step Three with the appropriate Dean/Supervisor/TSS Associate Dean or designee:
The appropriate Dean/Supervisor, will refer the student and the affected GCC employee to the President. The referral will include a copy of the GCC Complaint Form and the Dean’s/Supervisor’s written summary of the unresolved complaint. The student referral must be made within five (5) working days.
Step Four - Resolution by the President
For contract employees or campus visitors: The TSS Associate Dean or designees will include a copy of the GCC Complaint Form and a written summary of the unresolved complaint to the President’s Office. The student referral must be made within five (5) working days.
The President will meet with the student(s) and affected GCC employee/contract employee/campus visitor in an attempt to resolve the complaint. The President’s decision is final. The President’s Office will provide a memorandum of the final decision to the student and the respondent.
Time for complaints and grievances: If GCC is not in session during part of these proceedings or in instances where additional time may be required because of the complexity of the case or unavailability of the parties or witnesses, any of the time periods specified herein may be extended by the Dean of Technology and Student Services. If a time period is extended, the complainant and the person against whom the complaint has been filed will be so informed.
Note: Communication contact with student for conference(s) can be done through class, phone or email. Class and phone communications will be first attempted. If it is difficult to contact the student through these methods, a notice will be emailed via GCC email address or mailed to the student’s address on record.
Learning Resource Center/Library Services
On December 10, 2010, the Guam Community College Learning Resource Center, which houses the Library, opened in a new two-story 22,000 square foot state of the art facility. This facility is the first Leadership in Energy and Environmental Design or LEED-certified building for the Government of Guam. The LRC facility includes a reading area/collection section, computer work areas, a computer lab, small group meeting rooms, audio visual rooms, staff areas, and a large group meeting room.
Reference and instructional services are available for classes and individual library users. The Library presently maintains a permanent collection of about 21,000 items comprised of books, periodical titles and videos. Reference books, multimedia materials, magazines and newspapers are available for in-library use. Circulating books may be borrowed for a two-week period; videos may be borrowed for two days. Overdue fines are charged. A coin and bill operated photocopier is also available in the Library. Internet access is provided as well as accessibility to the DYNIX Public Access Catalog (DPAC) and EBSCO host full-text periodical database and e-book database. The Library web page with current information can be found on the Guam Community College website.
Educational Services - Accommodative Services for Students with Disabilities
Students with disabilities can be provided with auxiliary aids when needed for success in attaining their academic/vocational goals. If classes required by students with special disabilities have been scheduled to meet in relatively inaccessible facilities, the College will either reschedule the classes to accessible facilities or make special arrangements to ensure ready access by students with disabilities to those classes. Students with disabilities are urged to contact the Accommodative Services Coordinator well in advance of registration for classes.
For more information concerning services at the College for persons with disability-related needs, contact the Accommodative Services Coordinator at the Student Services & Administration Building, Suite 2139. The office telephone number is (671) 735-5597 or TDD (671) 734-8324.
Guam Community College provides tutoring services for students in an effort to help them meet their educational objectives. These services are available on a first-come, first-served basis. The focus of these services centers primarily on English and math skills.
Federal TRIO Program
Project AIM is a Student Support Services Federal TRIO Program funded by the U.S. Department of Education. This program provides tutoring in all subjects, counseling (personal and academic), peer counseling and tutoring, cultural enrichment activities, mentorship programs, transfer center services, workshops (on study skills, career decisions, time management, test anxiety) and book assistance awards. These services are available to students meeting federal guidelines, such as low-income level, first generation students (neither parent received a bachelor’s degree) and/or students with disabilities. The program is designed to: 1) increase college retention and graduation rates for eligible students; 2) increase the transfer rates of eligible students from 2- to 4- year institutions; and 3) foster an institutional climate supportive of the success of low income and first generation college students and individuals with disabilities. For further information, please contact (671) 735-5594/5 or visit the Project Aim Office in the Student Center Building, Room 5204.
Assessment, Institutional Effectiveness, and Research
Assessment at Guam Community College is viewed as a collective effort to demonstrate commitment to an institutional dialogue about student learning. There are two major reasons that drive all assessment processes at GCC: accountability and improvement. A policy document adopted by the Board of Trustees on September 4, 2002 (Policy 306, Comprehensive Assessment of Instructional Programs, Student Services, Administrative Units and the Board of Trustees) is the institutional mandate that fuels all campus-wide assessment activities.
Three goals effectively guide the Office of Assessment, Institutional Effectiveness, and Research (AIER) in its mission of assessment excellence at the College:
- To develop and sustain assessment momentum at the college through capacity building efforts that will empower constituents to use assessment results for accountability and improvement;
- To systematize assessment protocols, processes and policies both in hard copy and online environments and thereby allow the college to meet its ACCJC/WASC accreditation requirements; and
- To exert and affirm community college assessment leadership regionally and nationally.
At the core of these processes, are three (3) important questions that the institution asks regarding student learning: What do students know? What do they think and value? What can they do? These three questions correspond to the cognitive, affective and behavioral domains of student learning. By continually asking these questions, the College is drawn closer to what it says it can do in both teaching and learning environments and to what it promises its programs and services can deliver in terms of results.
AIER is located at the 2nd floor of the Student Services & Administration Building, Suites 2226, 2227 and 2228 with telephone number (671)735-5520.